Refund Policy

User may make cancellations/changes to an Order up to 5min before the requested delivery time frame by calling our help desk number. No changes to the Order allowed after that.

Fresh Masahari will not be able to refund the money already paid for any cancelled Order, for which Order has been already dispatched or Processed

Fresh Masahari may cancel an Order if the Meat is not available for any reason. Fresh Masahari will notify you if this is the case and return any payment that you have made. With the Users consent and at Company/Website/Application discretion, Company/Website/Application may make a change to Users Order as an alternative to cancel it. Where changes are made to an Order under either of the preceding sub-paragraphs Company/Website/Application will re-issue the Order confirmation to user via email. For orders paid through an online payment gateway, refund for cancellation of a partial order will be processed immediately and the same amount will either be returned to the customer in person or will be added to their Outstanding balance.

For orders paid through an online payment gateway, refund for cancellation of the complete order will be processed immediately and the amount will be refunded to the customers bank account/credit card/wallet used at the time of payment in 2 to 3 business days or as per the SLA provided by the payment gateway.